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Use Case

Headless CMS for Knowledge Bases

Create self-service support that scales. Structured articles, smart search, and delivery anywhere your users need help.

Smart Search

Users find answers instantly with full-text search across all your help content.

Smart Taxonomy

Categories, tags, and relationships. Organize content so users can browse naturally.

API Delivery

Serve help content to your website, in-app widgets, chatbots, and support tools.

Structured Help Articles

Step-by-Step Guides

Numbered instructions with screenshots and code samples.

Troubleshooting

Problem/solution pairs that map to common issues.

FAQ Entries

Quick answers to common questions.

Video Tutorials

Embed videos with transcripts and timestamps.

Deliver Help Everywhere

🌐

Help Center Website

Public-facing knowledge base with search and navigation.

💬

In-App Widget

Contextual help within your product.

🤖

Chatbot Integration

Power AI assistants with your help content.

🎧

Support Tools

Give agents instant access to help content.

Reduce support tickets with self-service

Help users help themselves. Build a knowledge base that scales with your product.

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Building a help center?

See how Diggama powers knowledge bases for scaling teams.